Resident Handbook

Welcome to Bow Green

We have been part of the East London community for nearly 100 years. We began in 1926 as Bethnal Green Housing Association, and today we are proud to provide safe, secure homes at Bow Green.

Official Residence Address

Bower Apartments, Lavender Way, London, E3 4ZE

020 8709 4300
customer.services@gatewayhousing.org.uk

Explore Your Guide

Everything you need to know about your new home, from the first week to long-term sustainability.

Settling In

Moving-in day procedures, key fobs, and what to expect in your first week at Bow Green.

Your Home

Operating your appliances, smart heating, plumbing systems, and ventilation.

Safety & Security

Fire safety procedures, door security, and maintaining your smoke detectors.

Communal Facilities

Bow Park, public garden etiquette, local transport, and refuse collections.

Sustainability

Energy efficiency, the Berkeley Foundation, and our Vision 2030 for the planet.

Maintenance & Care

Reporting defects, long-term maintenance, and the one-year warranty period.

A Message from Gateway

Today, we manage around 3,000 homes across Tower Hamlets, with additional homes in Hackney and Newham. Most of our homes are for affordable rent, alongside shared ownership and homes for sale.

We are proud to be part of the communities we serve, providing safe, secure homes and working alongside residents to build places people feel they belong.

The Gateway Housing Team

Gateway Housing Team

Gateway Housing Customer Care

During the one year defects period, please contact Customer Services to arrange for matters to be dealt with quickly and efficiently.

020 8709 4300

In an emergency, call this number. Freephone: 0800 052 9922

Email customer.services@gatewayhousing.org.uk